Refund and Returns Policy

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Overview

We want you to be happy with everything you buy from Alltype, whether you’re popping in for a tin of paint or ordering a full trade delivery. If something’s not right, here’s how returns and refunds work.

1. Changed Your Mind

If you’ve simply changed your mind about a standard, unused stock item, you can return it within 30 days of purchase for a refund or exchange, provided you have proof of purchase (receipt or order confirmation) and the item is in its original, resaleable condition and packaging.

Items must be unused, unopened and in original packaging
A restocking charge may apply to non-faulty returns on larger or bulky items
Refunds are made to the original payment method

2. Items We Can’t Take Back

For hygiene, safety and practical reasons, the following cannot be returned unless faulty:

Mixed or tinted paint
Cut-to-size timber, glass, or other made-to-measure materials
Special orders and non-stock items ordered in specifically for you
Opened bagged or loose materials (e.g. sand, aggregate, plaster, cement) once used or part-used

3. Faulty or Incorrect Goods

If an item is faulty, damaged, or not what you ordered, you’re entitled to a repair, replacement or refund under the Consumer Rights Act 2015 (for consumer customers) or the Sale of Goods Act 1979 as amended (for business customers). This applies regardless of the 30-day window above and doesn’t affect your statutory rights.

Please let us know as soon as possible, and where you can, bring in or photograph the item along with your proof of purchase so we can sort it quickly.

4. Delivered Goods

Please check delivered items as soon as they arrive. Any shortages, damage, or discrepancies should be reported to us within 48 hours of delivery so we can put things right without delay.

Where a delivery is refused or cannot be completed due to access issues at the delivery address, a re-delivery charge may apply.

5. Online and Webshop Orders

If you’ve bought online, you also have the right to cancel your order within 14 days of receiving it, under the Consumer Contracts Regulations 2013. This doesn’t apply to bespoke, cut-to-size or special order items, or to goods that have been used beyond simply checking them over.

To cancel, just get in touch with the team and we’ll talk you through returning the item and arranging your refund. A model cancellation form is available on request or via the link on our website, though you’re welcome to just email or call us instead.

You have 14 days from receiving your order to tell us you want to cancel
You then have a further 14 days to return the item to us, or to arrange collection
You’re responsible for the cost of returning an item unless it’s faulty or was sent in error
If an item you ordered turns out to be unavailable after you’ve placed your order, we’ll contact you to offer a substitute, a wait for restock, or a full and prompt refund – your choice
Order confirmation emails are sent automatically once your order is placed; please check this against what you ordered and flag anything that looks wrong straight away

6. Trade Accounts

Trade account returns are handled in the same way as above, though larger bulk or bulk-ordered materials may be subject to a supplier return process, which can take a little longer. Speak to your account contact and we’ll keep you posted.

7. How to Return Something

Bring the item back to the branch with your receipt or order confirmation, or
Get in touch first if it’s a delivered item, bulky, or you’re not sure – we’re happy to help figure out the best way to sort it

8. Refund Timing

Once we’ve received and checked a returned item, refunds are usually processed within 5-7 working days back to your original payment method.

Questions about a return or refund? Speak to the team in-store, or contact us at sales@alltypebm.shop – we’re always happy to help sort it out.